Terms & Conditions

These Terms & Conditions govern your access to and use of the Digame platform, website and related services (together, the "Platform"). By accessing or using the Platform, you agree to these terms.

If you do not agree to these terms, you must not use the Platform.

In these terms:

• "Digame" means the public-facing product and brand operated under these terms.
• "We", "us" and "our" mean BARBOT TECHNOLOGY LTD, the owner and operator of Digame.
• "Venue" means a business customer that uses Digame to receive and manage customer orders.
• "Customer" means a person who places an order through WhatsApp or other channels enabled by a Venue using Digame.
• "Platform" means the Digame website, dashboard, ordering tools and related services.

You may use the Platform only for lawful purposes and in accordance with these terms. You must not misuse the Platform, attempt to gain unauthorised access, interfere with its operation, or use it in a way that could harm Digame, Venues, Customers or third parties.

We may update, suspend or withdraw parts of the Platform from time to time. We will use reasonable efforts to minimise disruption to Venues using paid or active services.

Venues are responsible for the accuracy of menus, pricing, availability, service times, allergen information and compliance with applicable laws relating to the sale and supply of food, drink and hospitality services.

Venues must ensure that staff using the Platform are authorised to do so and that customer communications sent through Digame are accurate, lawful and appropriate.

Customers using WhatsApp or other ordering channels enabled by a Venue must provide accurate order information and comply with the Venue's policies.

Payment, fulfilment, refunds and customer service for orders are primarily the responsibility of the Venue, except where Digame explicitly provides a payment or support function as part of the service.

Venue subscription fees, transaction fees and other charges are set out in your agreement with Digame or on the pricing pages of the Platform. Fees may be processed through third-party payment providers such as Stripe.

You are responsible for providing valid payment details and paying all fees due. Failure to pay may result in suspension or termination of access to the Platform.

We aim to keep the Platform available and reliable, but we do not guarantee uninterrupted or error-free operation. Maintenance, updates, third-party outages or events outside our reasonable control may affect availability.

We are not liable for delays or failures caused by WhatsApp, Meta, payment providers, hosting providers or other third-party services used in connection with the Platform.

All intellectual property rights in the Platform, including software, branding, design and content provided by Digame, belong to BARBOT TECHNOLOGY LTD or its licensors. You must not copy, modify, reverse engineer or exploit any part of the Platform except as permitted by these terms or a separate written agreement.

Venues retain ownership of their own menus, business names, logos and customer data, subject to the licences needed to operate the Platform.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law.

To the fullest extent permitted by law, BARBOT TECHNOLOGY LTD shall not be liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or goodwill arising from use of the Platform.

Our total aggregate liability arising out of or in connection with the Platform shall not exceed the fees paid by the relevant Venue to Digame in the twelve months preceding the event giving rise to the claim, except where a higher limit is required by law.

Questions about these Terms & Conditions should be sent to info@digame.tech or via the contact form at digame.tech/contact.

Digame is a trading name of BARBOT TECHNOLOGY LTD (Company Number 17009434), the owner and operator of the Digame platform.