Area-based guest ordering
Enable ordering from loungers, cabanas, terraces and bars without disrupting guest relaxation.
Venue Industries
WhatsApp Ordering for Hotels & Resorts
Serve guests faster across restaurants, lounges, terraces and pool areas with one branded WhatsApp ordering flow.
Hotel and resort service challenges
Large properties need consistent service across many guest touchpoints.
- Guests struggle to order quickly from poolside and outdoor areas.
- Multiple outlets create fragmented workflows and delayed fulfilment.
- Staff spend time answering repetitive menu and availability questions.
- Peak holiday periods increase service delays and missed upsell opportunities.
- High guest expectations leave little room for order mistakes.
How Digame helps hotels and resorts
Provide premium convenience while simplifying day-to-day operations.
Unified operational control
Manage orders from multiple leisure and dining zones within one Live Orders Screen workflow.
Faster in-stay upsell opportunities
Promote specials, sunset drinks and seasonal offers directly through WhatsApp messaging.
Clear request handling
Capture preferences and item notes before fulfilment to protect guest experience quality.
Platform features for hotels and resorts
Built for table, terrace and leisure-area service models.
Table service ordering
Table and area QR codes identify exactly where each order should be delivered — bar, terrace, lane or lounge.
WhatsApp ordering
Guests order through WhatsApp — no app download, no account sign-up and no new system to learn.
AI order taking
Digame understands natural language, menu questions, modifiers and item notes before orders reach your team.
QR code ordering
Table, bar, terrace, lane, poolside and collection-point QR codes route every order to the right location.
Stripe payments
Secure card payments through Stripe so orders are paid before they hit the Live Orders Screen.
Collection ordering
Collection numbers and optional Collection Screen updates keep high-volume service moving without confusion.
Live Orders Screen
Staff move orders through New, Preparing, Ready and Completed from one live operational dashboard.
Collection Screen
Show large order numbers and statuses on venue TVs so guests know when orders are ready to collect.
Reporting & sales insights
Revenue by day, orders by hour, top sellers and average order value — all in one hospitality reporting dashboard.
Broadcast marketing
Promote specials, happy hours and event announcements to guests already ordering through WhatsApp.
Reporting Dashboard
Track your venue performance and discover insights
1 Jun – 7 Jun 2026
Total Revenue
£8,920
+10% vs last week
Total Orders
412
+6% vs last week
Avg Order Value
£21.65
+5% vs last week
Total Customers
348
+8% vs last week
Revenue by Day
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Orders by Day
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Orders by Hour
Peak: 13:00–14:00Top Selling Items
1
Poolside Cocktail
£688
86 orders
2
Club Sandwich
£768
64 orders
3
Kids Meal
£416
52 orders
4
Fresh Juice
£390
78 orders
5
Sunset Platter
£880
44 orders
Average Order Value
Sales Trend
Hotel and resort reporting
Track spending patterns across outlets, times of day and guest demand zones.
Revenue by day, orders by day, orders by hour, top-selling products, average order value and sales trends.
- Revenue by day
- Orders by day
- Orders by hour
- Top-selling products
- Average order value
- Sales trends
Use insight by area and time window to refine staffing plans and improve ancillary revenue.
How it works in hotels and resorts
Create a smoother guest journey from arrival to check-out.
- Step 1
Configure location QR codes across the property
Set codes for pool zones, bars, lounges and terraces so every order reaches the right service team.
- Step 2
Guests place orders in WhatsApp
Visitors order food and drinks naturally from their current location with no app onboarding friction.
- Step 3
Teams fulfil in one live workflow
Orders appear instantly with location context and notes to keep service accurate and timely.
- Step 4
Optimise outlet performance with insights
Review demand by zone and period to improve rota planning and promotion timing.
Hotels and resorts FAQs
Answers for hospitality teams serving varied guest areas.
- Can guests order from poolside and terrace areas?
- Yes. You can assign location-specific QR codes so orders are routed accurately to the correct service area.
- Does Digame support multiple outlets in one property?
- Yes. Hotels can manage several bars and food points under one unified ordering and fulfilment setup.
- Can we tailor menus for different zones?
- Yes. Venue teams can configure menus by outlet or service area to match each guest environment.
- Is it suitable for resort peak seasons?
- Yes. The platform is designed to handle high demand periods while keeping order statuses visible in real time.
- Can we send in-stay promotional messages?
- Yes. WhatsApp broadcasts can promote time-sensitive offers such as pool specials or evening lounge menus.
- Can hotel teams start gradually?
- Yes. Many properties begin with one area, then expand to additional zones after proving operational benefits.
Related venue types
Explore how Digame adapts to other hospitality environments.
Ready to elevate hotel and resort guest ordering?
Deliver faster, more convenient service across every leisure and dining touchpoint.