Interval-ready ordering flow
Guests place orders quickly on WhatsApp, reducing crush points at physical concession lines.
Venue Industries
WhatsApp Ordering for Theatres & Arenas
Handle interval and pre-show demand with collection-ready WhatsApp ordering that keeps guests moving quickly.
Theatre and arena concession challenges
Short service windows demand speed and precision.
- Interval breaks generate intense, time-limited ordering surges.
- Guests abandon purchases when queues feel too long.
- Concession teams face rushed handovers and missed orders.
- Multiple bars and kiosks need consistent status visibility.
- Audience satisfaction drops when service interrupts show experience.
How Digame helps theatres and arenas
Deliver faster interval service with less queue pressure.
Clear collection references
Order numbers and statuses keep handovers fast during short break periods.
Multi-kiosk visibility
Teams across bars and kiosks stay aligned through a single live operational workflow.
Better audience satisfaction
Faster service helps guests spend less time queueing and more time enjoying the event.
Platform features for theatres and arenas
Optimised for collection-led, interval-based concession service.
WhatsApp ordering
Guests order through WhatsApp — no app download, no account sign-up and no new system to learn.
AI order taking
Digame understands natural language, menu questions, modifiers and item notes before orders reach your team.
QR code ordering
Table, bar, terrace, lane, poolside and collection-point QR codes route every order to the right location.
Stripe payments
Secure card payments through Stripe so orders are paid before they hit the Live Orders Screen.
Collection ordering
Collection numbers and optional Collection Screen updates keep high-volume service moving without confusion.
Live Orders Screen
Staff move orders through New, Preparing, Ready and Completed from one live operational dashboard.
Collection Screen
Show large order numbers and statuses on venue TVs so guests know when orders are ready to collect.
Reporting & sales insights
Revenue by day, orders by hour, top sellers and average order value — all in one hospitality reporting dashboard.
Broadcast marketing
Promote specials, happy hours and event announcements to guests already ordering through WhatsApp.
Reporting Dashboard
Track your venue performance and discover insights
1 Jun – 7 Jun 2026
Total Revenue
£11,420
+17% vs last show
Total Orders
892
+14% vs last show
Avg Order Value
£12.80
+3% vs last show
Total Customers
760
+11% vs last show
Revenue by Day
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Orders by Day
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Orders by Hour
Peak: 19:30–20:00Top Selling Items
1
Interval Drinks
£1,116
186 orders
2
Wine
£994
142 orders
3
Beer
£924
168 orders
4
Popcorn
£896
224 orders
5
Sharing Snacks
£768
96 orders
Average Order Value
Sales Trend
Theatre and arena reporting
Review concession demand by showtime, interval and outlet to plan teams for future events.
Revenue by day, orders by day, orders by hour, top-selling products, average order value and sales trends.
- Revenue by day
- Orders by day
- Orders by hour
- Top-selling products
- Average order value
- Sales trends
Use event-by-event data to improve service speed and maximise per-guest spend in limited windows.
How it works in theatres and arenas
Turn short intervals into efficient high-throughput service.
- Step 1
Set QR ordering points in foyers and concourses
Place clear access points near bars and kiosks for pre-show and interval ordering.
- Step 2
Guests place orders in WhatsApp
Audience members complete orders quickly in a familiar channel with no app download barrier.
- Step 3
Concession teams process live demand
Orders flow into one Live Orders Screen so staff can prioritise fulfilment during interval peaks.
- Step 4
Collection statuses keep handovers moving
Guests track readiness and collect efficiently, reducing bottlenecks as breaks end.
Theatres and arenas FAQs
Useful answers for event and concession teams.
- Can Digame handle heavy interval demand?
- Yes. The operational workflow is designed for short, high-intensity service windows common in live events.
- Does it reduce concession queue lengths?
- Yes. Mobile ordering shifts part of demand away from traditional walk-up till queues.
- Can we run multiple bars and kiosks together?
- Yes. Venues can manage several outlets in one system with live order visibility across teams.
- Is collection mode supported for all orders?
- Yes. Theatres and arenas commonly run Digame in collection mode for speed and simpler handover.
- Can we promote pre-show offers?
- Yes. WhatsApp messages can support pre-show promotions and event-specific concession campaigns.
- Can venue teams review performance by event?
- Yes. Reporting helps compare demand and throughput across performances, fixtures and audience profiles.
Related venue types
Explore how Digame adapts to other hospitality environments.
Ready to transform interval concession service?
Serve more guests in less time with WhatsApp ordering built for event peaks.